DELIVERY, WARRANTY & CUSTOMER POLICIES
DELIVERY
Free standard delivery
Includes order processing, packing, freight transportation, customs clearance, warehouse handling, and standard delivery to an accessible doorstep or ground-level entrance.
Carry-in, upstairs delivery, assembly, installation, and packaging removal are not included.
WARRANTY
- Standard furniture: 5 years
- Genuine leather upholstery: 10 years
- Mattresses: Lifetime Warranty
- Electrical parts: 1 year
Covers manufacturing defects only. Normal wear, accidental damage, misuse, and natural variations in materials are excluded.
ORDER CHANGES & CANCELLATIONS
Changes or cancellations may be requested within 48 hours after receiving the order confirmation email.
After 48 hours, requests may not be accepted. Once an order has been physically handed to a carrier, it cannot be canceled or recalled.
Any payment-processing fee retained by the payment provider is non-refundable.
RETURNS & REFUNDS
We do not accept change-of-mind returns or exchanges.
Damaged, missing, defective, or incorrect items must be reported within 48 hours after signing the Proof of Delivery (POD).
Confirmed issues may be resolved through repair or replacement.
LOWEST PRICE GUARANTEE
Found an eligible identical product at a lower price? Send us proof for review.
Approved price differences will be issued as store credit or a voucher, subject to our Lowest Price Guarantee terms.
*By placing an order, you agree to Loft Home’s applicable policies and terms, including our Delivery Terms, Warranty, Sales and Refunds.
