Frequently Asked Questions

Loft Home works directly with experienced furniture manufacturers to offer distinctive, well-made furniture at more accessible prices.

Our team carefully reviews product design, materials, craftsmanship, functionality, and overall value while coordinating sourcing, quality checks, international logistics, and customer support.

You can explore sofas, tables, chairs, beds, mattresses, storage furniture, and home accents across Scandinavian, minimalist, contemporary, Bauhaus, Japandi, vintage, and other styles.

Yes. Our team can help you review product dimensions, materials, colors, configurations, estimated lead times, and delivery requirements before you order.

Send us the product name or link, your questions, and any relevant room or access measurements. We’ll help you review the available information so you can make a more confident decision.

Loft Home currently operates as an online furniture store in the United States and does not have a physical U.S. showroom.

Each product page includes available dimensions, materials, color options, features, images, and product-specific information. Contact our team if you need help understanding any of the details before ordering.

Loft Home works directly with selected furniture manufacturers across Asia that specialize in furniture craftsmanship and production.

By working closely with manufacturers and simplifying the traditional retail model, we aim to provide distinctive furniture, practical designs, and strong value without unnecessary retail markups.

Customization is available for selected sofas, dining tables, chairs, and bed frames.

When customization is available, the applicable colors, materials, sizes, or configurations will be shown on the product page. Contact us before ordering if you need help confirming an available option.

We make every reasonable effort to show product colors, materials, textures, and finishes accurately.

Slight differences may occur because of studio lighting, room lighting, screen settings, photography, production batches, and natural material characteristics.

Variations in wood grain, stone veining, marble patterns, leather markings, texture, tone, and finish help make natural-material products unique.

The dimensions shown on our product pages are intended to help you plan your space accurately, but minor differences may occur because of materials, padding, handcrafted construction, production methods, or measurement techniques.

We recommend allowing a small amount of additional clearance rather than planning around an exact edge-to-edge fit.

Review the product description for details such as cushion filling, seat depth, seat height, upholstery, suspension, and construction.

Comfort is personal, so two customers may experience the same sofa differently. Our team can help explain the available product specifications before you order.

Start by measuring the area where the furniture will be placed and marking the product dimensions on the floor with painter’s tape.

Remember to leave space for walking paths, doors, drawers, reclining mechanisms, dining chairs, and other nearby furniture.

You should also measure the complete delivery route, not only the final room.

Measure the product, its packaging, and every part of the delivery route, including:

• Building entrances;
• Doorways;
• Hallways;
• Corners;
• Elevators;
• Stairways;
• Landings;
• Gates; and
• Ceiling clearance.

Furniture packaging can be larger than the assembled product. Review our How to Measure for Furniture Delivery guide or contact us before ordering if the access route is narrow or unusual.

Available payment methods are displayed at checkout and include Amex, Visa, Master, UnionPay, Apple Pay, Google Pay, and other supported electronic payment options.

All orders must be paid in full before production, sourcing, or fulfillment begins.

Yes. Prices on lofthome.us are displayed in U.S. dollars unless otherwise stated.

Yes. Your checkout page will show the product total, applicable discounts, delivery charge, and applicable sales tax before you complete payment.

Sales tax may vary depending on your delivery address and applicable state or local requirements.

Yes. Loft Home offers free furniture delivery within the continental United States.

Delivery is made to an accessible doorstep or ground-level entrance.

Most discount codes and vouchers are stackable, unless the applicable promotion specifically states otherwise,

Enter your preferred code at checkout to confirm whether it applies to the products in your cart.

We offer 30-Day Price Protection.

If the same product and configuration is publicly advertised for a lower price on lofthome.us within 30 days of your purchase, contact us with your order number. Once verified, the eligible price difference will be issued as store credit to your Loft Home account.

Promotional bundles, personalized codes, free gifts, clearance items, delivery charges, taxes, and pricing errors may be excluded.

We have the Lowest Price Guarantee.

If you find an eligible retailer offers an identical, brand-new product at a lower total price within 100 days of your Loft Home purchase, send us your order number and evidence of the competing price. Approved price differences will be refunded as Loft Home store credit.

The product must be identical in brand, model, specifications, configuration, and condition, and it must be in stock and available for delivery to the same U.S. state.

You will receive an order confirmation email from us with the available order details, including the products purchased, selected options, delivery information, and estimated lead times.

Please review the email carefully and contact us promptly if anything appears incorrect.

We will keep you updated by email as your order progresses through key stages, such as production, quality inspection, international shipping, warehouse processing, and final delivery.

Yes. Your order confirmation and available payment or invoice documentation will be sent to the email address used for checkout.

Keep these documents for order tracking, customer support, and warranty purposes.

You may request an order change or cancellation within 48 hours after receiving your order confirmation email.

Reply directly to the confirmation email or contact support@lofthome.us as soon as possible. A change or cancellation is confirmed only after Loft Home approves it in writing.

No Loft Home cancellation or restocking fee applies to an approved request received within the first 48 hours. The third-party payment-processing fee retained by the payment provider will be non-refundable where permitted by law.

Contact us as soon as possible, and we will check the current production and fulfillment status.

After 48 hours, production, sourcing, procurement, or fulfillment may already have started, so changes and cancellations cannot always be accommodated.

Where a late request is still possible, we will explain any applicable cost before asking you to proceed.

Yes. Contact us immediately if any of the following need to be corrected: your address, apartment number, phone number, email address, gate code, or delivery instructions.

Changes are easiest before shipping or delivery scheduling begins. Later address changes may affect carrier availability, delivery charges, and estimated timing.

We may be able to combine orders if production, shipping, and warehouse processing have not progressed too far.

Contact us as early as possible with both order numbers. We will confirm whether consolidation is available and whether it affects the delivery charge or estimated delivery date.

Use the Track My Order page with your order number and the email address used for your purchase.

We will also send email updates as your order moves through production, quality checking, international transportation, warehouse processing, and local delivery.

Once local delivery is ready to be arranged, the assigned delivery provider may contact you by phone, text message, or email.

Delivery is available to most addresses within the continental United States, subject to product availability, carrier service areas, and local access conditions.

If your address is accepted at checkout, delivery is generally available to that location.

If you are unable to enter or select your address at checkout, please contact us so we can confirm whether delivery is available to your location.

Delivery to Alaska, Hawaii, U.S. territories, islands, remote areas, or locations outside standard carrier service zones may be unavailable or subject to additional restrictions.

Most furniture requires approximately 30 to 60 business days. Certain products may require up to approximately three months.

Each product page will show a more specific estimated lead time for the item you are considering.

Because furniture may move through production, quality inspection, freight transportation, customs, warehouse processing, and final-mile delivery, all dates are estimates rather than guaranteed appointments.

Many Loft Home products are produced, prepared, or sourced specifically for each order.

Your furniture may pass through several stages:

1. Production or preparation;
2. Quality inspection;
3. Protective packaging;
4. International transportation;
5. Customs and warehouse processing; and
6. Local furniture delivery.

This process takes longer than standard parcel shipping, but it allows us to offer a wider selection of distinctive furniture and configurations.

Standard delivery is free of charge within the continental United States.

This service covers order processing, protective packaging, handling, and delivery to an accessible doorstep or ground-level entrance.

Standard delivery brings your order to a safe and accessible location determined or approved by the delivery provider. Depending on the property, this may be:

• An exterior doorstep;
• A ground-level building entrance;
• A lobby;
• A loading area;
• A driveway or garage; or
• Another accessible delivery point.

Our Standard delivery does not include carrying furniture inside a home, apartment, or individual unit.

It also does not include upstairs carrying, elevator delivery to another floor, placement in a specific room, unpacking, assembly, installation, drilling, packaging removal, or old furniture removal.

Contact us before ordering if your building or property has special access requirements so we can help you plan appropriately.

Most of our furniture is shipped in protective boxes and may require assembly after delivery.

Where applicable, assembly instructions and standard hardware will be included. The amount of assembly varies by product.

Review the product information before ordering or contact us if you would like to understand the likely assembly requirements.

Loft Home currently provides standard delivery rather than white-glove or in-home assembly service.

Assembly, installation, room placement, unpacking, packaging removal, and furniture disposal are not included unless a product page or written confirmation expressly states otherwise.

When your order reaches the local delivery stage, the assigned delivery provider will contact you with the available delivery date and time window.

Delivery availability is determined by the local carrier’s route and schedule. We cannot guarantee a specific date, narrow time window, particular delivery team, or arrival at the beginning of the provided window.

Deliveries are generally scheduled Monday through Friday.

Limited Saturday delivery may be available in selected cities, depending on the local delivery provider. Weekend and holiday delivery cannot be guaranteed.

Contact your building management before delivery and ask whether you need:

• A freight-elevator reservation;
• Loading-dock access;
• A Certificate of Insurance;
• Elevator padding;
• A building delivery form;
• Security or gate clearance;
• Parking approval;
• A building deposit; or
• Compliance with restricted delivery hours.

Completing these arrangements in advance helps reduce the risk of an unsuccessful delivery.

Certificate of Insurance requirements vary by building and delivery provider.

Send us your building’s exact COI requirements as early as possible. We will check with the assigned delivery provider, but availability must be confirmed before delivery and cannot be guaranteed for every location.

An adult aged 18 or older should generally be available to receive and sign for the order.

You may appoint another adult to receive the delivery on your behalf. The delivery provider may request identification, the customer’s name, the order number, or other reasonable delivery confirmation information.

Unattended delivery is available only when it is permitted by the assigned carrier and expressly authorized in advance.

When unattended delivery is accepted, the customer assumes responsibility for the order after the carrier places and documents it at the approved location.

For valuable or bulky furniture, we recommend having an adult present.

Contact the delivery provider as soon as you know you may be unavailable.

If delivery cannot be completed, the order may be returned to the warehouse. A $150 redelivery fee and applicable storage, handling, or transportation charges may apply.

Responding promptly to delivery calls, messages, and scheduling requests is the best way to avoid additional delays or fees.

Yes. Submit your request as early as possible.

Requests received at least three business days before the scheduled date will generally not incur an additional Loft Home rescheduling fee, subject to carrier availability.

A $150 rescheduling fee may apply to requests made fewer than three business days before delivery if the shipment has already been scheduled, allocated, loaded, or dispatched.

Contact us as early as possible, and we will check the available options.

Our U.S. transit warehouse does not provide complimentary storage. Subject to warehouse availability, up to 14 calendar days of paid storage may be offered at 10% of the stored product value, plus applicable taxes.

Storage must be confirmed in writing and cannot be extended beyond the available 14-day period.

Our standard delivery does not include the disposal of old furniture, the removal of packaging, or the moving of furniture already inside your home.

For disposal assistance, contact a local waste-management provider, recycling center, charitable organization, or furniture-removal service before your delivery date.

We understand that receiving your furniture on time is important, and we will continue to coordinate with the relevant shipping, warehouse, and delivery partners until the order is delivered.

Weather, port congestion, customs inspections, carrier capacity, road conditions, and building access may occasionally affect estimated timing.

A delayed tracking update or revised estimated date does not necessarily mean that an order is lost. If Loft Home or the carrier confirms that an item has been lost, destroyed, or permanently undeliverable, we will arrange an appropriate replacement or refund for the affected item.

Before signing the Proof of Delivery, check:

• The number of packages;
• The condition of the packaging;
• Whether the correct products were delivered;
• Whether any parts appear to be missing; and
• Whether there is visible damage.

Record visible damage or missing packages on the Proof of Delivery before the driver leaves. Keep the packaging, labels, and delivery documentation until you have fully inspected the product.

Contact support@lofthome.us within 48 hours of signing the Proof of Delivery.

Include:

• Your name and order number;
• A description of the issue;
• Photos of the complete product;
• Close-up photos of the affected area;
• Photos of the packaging and product labels;
• A copy or photo of the Proof of Delivery, where available; and
• A video where it helps explain the issue.

Damage visible during delivery should also be noted on the Proof of Delivery before the driver leaves.

Contact support@lofthome.us within 48 hours of delivery with your order number, photos of the products you received and the packaging, and a description of what is incorrect or missing.

Our team will review the order and help determine the appropriate next step, which may include sending a missing component, replacement part, replacement product, or another suitable resolution.

We aim to respond as quickly as possible, typically within two business days after receiving all the information needed to review your request.

Complicated cases may require additional photos, videos, product information, carrier documentation, or inspection before a final resolution can be confirmed.

First, review the included assembly instructions and check that all labeled parts and hardware are present.

If anything appears unclear or missing, contact us with your order number, the product name, and photos of the relevant parts. Our team will help review the information and advise on the next step.

Because many Loft Home products are produced, sourced, or transported specifically for each order, we do not offer change-of-mind returns or exchanges after delivery.

To help you choose confidently, we provide product dimensions, material information, colors, configurations, images, and estimated lead times before purchase. Our team is also available to help you review product and access details before ordering.

Before ordering, confirm:

• Product dimensions;
• Selected size and configuration;
• Color and material;
• Estimated lead time;
• Room measurements;
• Doorway, hallway, elevator, and stairway access;
• Delivery address; and
• Building delivery requirements.

After ordering, review your confirmation email immediately so you can request any corrections within the 48-hour order-change period.

Approved refunds will be returned to the original payment method whenever technically possible.

For customer-requested cancellations, any third-party payment processing fee retained by the bank, card issuer, or payment provider will be non-refundable, where permitted by applicable law. Loft Home does not receive or retain this fee, so it is not a cancellation fee charged by Loft Home.

In simple terms, Loft Home will refund the full amount we actually received for your order.

Loft Home processes approved refunds within seven business days after the required information, approval, and any necessary inspection or verification have been completed.

After the refund is submitted, credit card refunds commonly appear within three to five business days, although some banks or card issuers may take longer.

Yes. Loft Home products purchased directly from lofthome.us include warranty protection against confirmed manufacturing defects in materials or workmanship.

Current standard warranty periods include:

• Fabric and wood sofas: 5 years;
• Genuine leather sofas: 10 years;
• Tables: 5 years;
• Chairs: 5 years;
• Fabric and wood bed frames: 5 years;
• Genuine leather bed frames: 10 years;
• Mattresses: Lifetime Limited Warranty;
• Storage furniture: 5 years;
• Decor: 1 year; and
• All Electrical parts: 1 year.

The warranty begins on the date the product is delivered.

The warranty covers confirmed manufacturing defects in materials or workmanship during the applicable warranty period.

Depending on the product, issue, and availability, an approved solution may include:

• Repair;
• Replacement parts;
• Product replacement; or
• A reasonably comparable replacement.

Confirmed covered issues will be resolved at no additional cost to the customer.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper cleaning, pet damage, unsuitable storage, incorrect assembly, unauthorized modification, or failure to follow care instructions.

Personal comfort preferences and reasonable natural variations in materials are also not manufacturing defects.

For example, genuine leather, wood, stone, marble, and handcrafted products may naturally vary in grain, veining, markings, texture, color, pattern, or minor dimensions.

The Mattress Lifetime Warranty remains valid as long as the original purchaser owns the mattress.

It covers confirmed manufacturing or structural defects. It does not cover comfort preferences, normal softening, ordinary body impressions, stains, burns, cuts, tears, pilling, new-mattress odor, moisture damage, unsuitable foundations, improper storage, folding, bending, or misuse.

Contact us through the Contact Us page or email support@lofthome.us.

Include:

• Your name;
• Your order number;
• A description of the issue;
• Photos of the complete product;
• Close-up photos of the affected area; and
• Video evidence where helpful.

Please do not repair, modify, discard, or return the product unless Loft Home provides written instructions.

No. The warranty applies to the original purchaser of products purchased directly from Loft Home and cannot be transferred to another owner.

Depending on product and component availability, we may still be able to assist with replacement parts or repair options after the warranty expires.

Any applicable parts, labor, transportation, and service costs will be explained before work is approved.

Creating a Loft Home account is not required to complete your purchase, and you may check out as a guest. However, having an account makes it easier to access your order information, rewards, membership details, and available Loft Points.

Please use the same email address associated with your purchase.

Create a Loft Home account using your email address.

If you have already placed an order, you can access your membership account using the same email address associated with your purchase and a passwordless verification code.

You will earn Loft Points by creating an account, placing an order, reviewing a delivered product, or submitting eligible customer photos or videos.

Log in to your account to view your balance, available rewards, and redemption options.

After delivery is fulfilled, you will receive an email with a link to review your ordered products.

Your experience, photos, and videos can help other customers understand the product and make a more informed purchase decision. Reviews are subject to moderation before publication.

Yes. Trade or project assistance may be available for interior designers, builders, contractors, businesses, and qualifying bulk purchases.

Email support@lofthome.us with:

• Your company or project information;
• The products you are considering;
• Required quantities;
• Delivery location; and
• Expected project timeline.

Our team will review the request and discuss the available options.