Find answers to your questions about Loft Home Furniture in the US. Our FAQ page covers delivery, returns, warranties, and more. Get the information you need for a smooth shopping experience. Visit our FAQ page for quick and helpful answers to common queries.
Products
Currently, we do not have a physical showroom in the US. However, all product specifications, material details, color options, and measurements are clearly listed on each product page for your reference.
You can also find more helpful information in the “Good to Know” section on our website. If you need further assistance, feel free to contact our team and we’ll be happy to help.
We accept the following methods of payment:
Credit Card (Visa, MasterCard, American Express, Union Pay), Paypal.
All payments are charged in USD. Kindly note that goods will not be dispatched until full payment has been received by Loft Home.
While most items come in standard sizes, materials, and colours, we do offer customisation for selected dining tables, chairs, sofas, and bed frames.
If a product allows colour customisation, you’ll see a “Customise Colour” icon on the product page. For more details, please refer to the product page or feel free to send us an inquiry!
At Loft Home, we work directly with some of the best furniture manufacturers across Asia, known for their craftsmanship and attention to detail.
By partnering closely with these trusted factories and eliminating middlemen, we’re able to offer high-quality, beautifully made furniture at honest, competitive prices — without compromising on design or durability.
This direct-to-you model ensures transparency and value in every piece we offer.
Yes, all listed prices on our website are final - no hidden charges.
At Loft Home, we strive to showcase our products as accurately as possible. However, factors like studio lighting, screen settings, and natural material variations may result in slight differences in colour or appearance.
For wooden products, variations in grain, tone, and texture are expected due to the natural characteristics of solid wood and veneer. These unique markings —including knots and subtle imperfections, are part of the material's charm and authenticity.
My Order
Yes, you can always exchange any unwanted items for something you love or return them for a refund.
If you cancelled your order or any item(s) within 48 hours of receiving your order confirmation, free of charge.
Cancellations made after 48 hours will incur a 50% restocking fee per item. Any delivery charges paid are non-refundable.
All refunds will be issued as store credit and credited to the email address used to place the order.
For more information, please refer to our Sales and Refunds page.
Yes, you can!
We’re happy to combine your orders into a single delivery, so you only pay one delivery and installation fee. It’s a more convenient and cost-effective option
The delivery date will be based on the latest order’s readiness. Just Let Us Know if you'd like us to proceed with this option.
You can track your order anytime on our Track My Order page. Just enter your 5-digit order number and the email address used for purchase. Find your order status, purchased items, and estimated delivery date in a second.
Need further help? Feel free to WhatsApp or Call us, we’re always happy to assist!
Once your order is confirmed, we’ll email you the order confirmation and tax invoice right away!
Once your items are delivered, you’ll receive an email from us with a link to leave your review.
Share your feedback to earn up to $15 Cashback and 1,000 Loft Points!
Please note that all reviews are subject to approval before being published.
Need help or want to share feedback that’s not about a product? Contact Us here.
Delivery & Assembly
Delivery is charged at a flat rate of $150 per order.
For bulky furniture, we work with specialized delivery partners to ensure safe handling and a smooth delivery experience. This is a doorstep delivery service, which means items will be delivered to the entrance of your home or building. Assembly, installation, and disposal services are not included.
If you require additional assistance, feel free to contact our team and we’ll be happy to advise.
No, our products are delivered packed in boxes for safe shipping. Most items require simple assembly upon arrival.
Clear assembly instructions are included, and all necessary hardware will be provided. If you need any assistance or have questions about assembly, feel free to contact our team and we’ll be happy to help.
Lead time varies for each product and depends on stock availability:
You can find the estimated lead time on each product page, or feel free to check with us if you're unsure. find us here.
Please note: All lead times are estimates and may be affected by external factors like shipping delays or weather condition.
You will receive regular updates via email throughout the process to keep you informed about your order status and shipping progress.
Once your order is ready, it will be dispatched and delivered. We aim to make the process as smooth and hassle-free as possible for you.
No, we do not offer furniture disposal or removal services at this time.
Our delivery service is limited to dropping off your new items only. If you need to dispose of old furniture, we recommend contacting your local waste management provider, recycling center, or a third-party junk removal service in your area.
If you need help finding suitable options, feel free to reach out to our team.
It is the customer’s responsibility to ensure that the furniture can fit into the elevator, stairwell, doorways, and entry points before placing an order.
Please carefully review the product dimensions listed on the product page and measure your access areas accordingly. If delivery cannot be completed due to access limitations, the delivery will be cancelled and no refund will be provided.
If you are unsure whether an item will fit, we strongly recommend contacting our team before placing your order.
No, we do not offer delivery date or time selection.
Delivery is arranged by our logistics team, and you will receive updates from us via email as your order progresses. Once your item is ready for dispatch, it will be delivered accordingly.
If you have special concerns, feel free to contact our team before placing your order.
We never wish to be late!
However, unforeseen events such as bad weather, road accidents, or other disruptions may occasionally cause delays.
If this happens, our delivery team will give you a call. If you're unable to wait, our sales team will be happy to assist you in arranging a new delivery date. We appreciate your understanding in such situations.
If no one is available to receive the delivery, the item will be left at your doorstep.
Please ensure that your delivery address is accessible and safe for unattended drop-offs. Loft Home will not be responsible for any loss, damage, or theft after the item has been delivered.
If you have any concerns about your delivery, feel free to contact our team before your order is dispatched.
If you notice any damage or defects in your item, please contact us via WhatsApp or email at support@lofthome.com with a clear description and photos or videos of the issue.
Our team will respond within 2 business days to guide you through the next steps and ensure a prompt, satisfactory resolution - no matter how minor the issue may be.
Returns, Exchanges &Warranty
We provide a 5-year warranty for most of our items, a 10-year warranty for genuine leather sofas, and a lifetime warranty for mattresses. The warranty period commences on the date the goods are received.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is non-transferable and is voided for goods that have been altered by the user in any way.
Please refer to the Warranty page for more details.
We provide 30-days No Reason Return and Refund service. If you change your mind, you may notify us through WhatsApp or email for a return or refund of the item within 30 days of receiving it, no questions asked!
Please take note that:
All refunds will be issued as store credit and credited to the email address used to place the order.
For more limitations and exceptions, please refer to Sales & Refunds.
Your warranty is automatically registered with us - no extra steps needed.
To initiate a warranty claim, please contact us via WhatsApp or email at support@lofthome.com with a clear description of the issue, accompanied by relevant photos or videos where applicable.
Our team will respond within 2 business days to assist you and ensure a prompt and satisfactory resolution.
Business Collaboration
Yes, we do!
We are working with local builders, interior design firms, and contractors.
Email us: support@lofthome.com and let us discuss your project requirements further!
Yes, we do! If you're purchasing in bulk or representing a business, we’d be happy to discuss trade pricing and partnership options.
Please reach out to us at support@lofthome.com to learn more or to get started.
Loyalty Program
If you haven’t made a purchase yet, you can sign up for our membership through the Account page.
If you’ve already made a purchase with us, your account is automatically registered. Simply log in using your email and the verification code sent to you - no password required.
Your membership tier is automatically upgraded based on your total spending with Loft Home:
There’s no need to apply - once you reach the qualifying amount, your tier will be updated automatically.
You can check your current tier and progress by logging into your account.
Your membership tier is based on your total
accumulated spending with Loft Home over time. Every dollar you spend brings
you closer to the next tier. However, points earned will expire if not used
within 1 year.
You can earn Loft Points through the following activities:
Review and media submission links will be sent to your email after your item is delivered.
You can redeem your points in two ways:
Simply log in to your account to view and redeem rewards.
Click the gift icon to access your points and available redemption options.
Your Loft Points will expire 1 year from the date they are earned. Discount vouchers redeemed using your points will expire 6 months from the date of redemption.
Yes! When you sign up for a Loft Home account, you’ll receive 99 Loft Points as a welcome bonus - no purchase required.
Simply log in to your account on our website to check your current membership status and available Loft Points.
Yes, we do! When you refer a friend:
To refer, simply click the gift icon, copy your referral link, and share it with your friend.
It’s our way of thanking you for spreading the word about Loft Home!
Our Customer Service team is ready to assist you.
