Delivery Terms

Last Updated: July 25, 2026

We understand that receiving your furniture is an important part of the shopping experience. Our team works closely with manufacturers, warehouses, freight carriers, and local delivery providers to keep your order moving and keep you informed along the way.

Because many Loft Home products are produced to order and transported through multiple stages, our furniture delivery may take longer than standard parcel shipping. Please review the information below before placing your order.

In this policy, “Loft Home,” “we,” “us,” and “our” refer to LOFT HOME US, LLC. “Customer,” “you,” and “your” refer to the person or entity placing an order through lofthome.us.

By completing a purchase through lofthome.us, you agree to these Delivery Terms, together with our Terms of Use, Privacy Policy, and Sales and Refunds Policy.

Important Things to Know Before Ordering

Standard delivery is USD $150 per order, unless otherwise stated on the product page or at checkout.
Most pre-order and made-to-order products require approximately 30 to 60 business days. Certain products may require up to approximately three months.
Production, shipment, arrival, and delivery dates are estimates and are not guaranteed.
Standard bulky-item delivery is made to an accessible doorstep or ground-level building entrance.
Carry-in, unpacking, assembly, installation, drilling, and packaging removal are not included unless expressly stated otherwise.
Once an order has been handed to a carrier, it generally cannot be canceled or refunded solely because the estimated arrival or delivery date changes.
Customers are responsible for confirming that the product and its packaging will fit through all required entrances and access points.

1. How Delivery Works

We work with experienced manufacturers, warehouses, freight carriers, parcel carriers, and specialized furniture delivery providers.

Our fulfillment process generally includes:

Product inspection and protective packaging before the item leaves the factory.
Freight transportation, customs processing, and warehouse handling.
Local delivery and final inspection by you or your authorized recipient.

Depending on product availability, size, warehouse location, and destination, products from the same order may:

Ship separately;
Arrive on different dates; or
Be handled by different delivery providers.

When Loft Home divides an order into multiple shipments for operational reasons, the standard delivery fee will normally remain the amount shown at checkout. Additional charges may apply if:

Separate delivery fees were disclosed on the applicable product pages or at checkout;
Products require delivery from different service areas or warehouses;
You request separate or expedited deliveries; or
Additional delivery attempts or services are required.

We may contact you by email, telephone, or text message with order updates and delivery information. Please keep your contact details accurate and current.

2. Delivery Areas and Address Verification

Delivery availability depends on the product, destination, carrier coverage, warehouse location, and local access conditions.

To check whether our delivery is available to your location, please enter your complete shipping address at checkout. Any available delivery options and applicable charges will be shown before you complete your purchase.

If no delivery option appears, your address may be outside our current service area or may require additional review. Please contact us at support@lofthome.us if you need help confirming delivery availability.

We do not deliver to:

P.O. boxes;
Parcel lockers;
Locations that cannot safely accommodate furniture delivery;
Locations considered to have an unusually high risk of loss or damage; or
Locations outside the service areas of our delivery providers.

Delivery to Alaska, Hawaii, U.S. territories, islands, remote locations, or areas outside standard metropolitan carrier zones may be unavailable or subject to additional restrictions and charges.

3. Delivery Charges

Unless otherwise stated on the product page or at checkout, all orders are subject to a flat standard delivery fee of:

USD $150 per order

The fee covers standard processing, handling, packaging, and delivery to an accessible:

Exterior doorstep;
Ground-level building entrance;
Lobby;
Loading area;
Driveway or garage; or
Another safe location selected by the delivery provider.

Standard delivery does not include:

Carrying furniture inside your home or individual unit;
Carrying furniture up or down stairs;
Carrying furniture through an elevator to another floor;
Placement in a particular room;
Unpacking;
Assembly or installation;
Wall or ceiling drilling;
Removal of packaging; or
Removal or movement of existing furniture.

Additional charges may apply for separate deliveries requested by the customer, redelivery, late rescheduling, address corrections, restricted access, storage, reconsignment, return transportation, or other additional services.

Once an order has shipped or a delivery attempt has been made, the original delivery fee is non-refundable.

All delivery, storage, redelivery, restocking, and related charges are subject to applicable taxes.

4. Estimated Lead Times and Delivery Dates

Unless otherwise stated on the product page, our furniture is offered on a pre-order or made-to-order basis.

Most orders require approximately 30 to 60 business days. Certain products may require up to approximately three months, depending on:

Product design and materials;
Manufacturing requirements;
Product availability;
Freight schedules;
Customs processing;
Warehouse handling;
Delivery destination; and
Local carrier availability.

The estimated timeframe displayed on the applicable product page when you place your order will take priority over any general estimate on this page.

The estimated delivery window may include:

Manufacturing;
Quality inspection;
Export preparation;
Ocean or domestic freight;
Customs clearance;
Warehouse processing; and
Final-mile delivery.

For these Delivery Terms:

Shipment occurs when the merchandise allocated to your order is physically handed to a carrier for transportation.
Delivery occurs when the merchandise reaches your address or another receiving location designated by you.

All dates are estimates unless Loft Home expressly confirms a guaranteed date in writing.

Please do not schedule contractors, installers, moving arrangements, building work, travel, or other time-sensitive commitments until your order has been delivered and inspected.

5. Delays and Events Outside Our Control

We make reasonable efforts to keep your order moving within the estimated timeframe and will provide updates when important information becomes available.

However, international furniture delivery involves independent manufacturers, ports, customs authorities, warehouses, freight carriers, trucking companies, and local delivery providers.

Although we coordinate with these parties, we do not control their schedules, routes, staffing, inspections, capacity, or daily operations.

Delays may result from:

Ocean freight schedule changes;
Port congestion;
Customs inspections or clearance;
Severe weather or natural disasters;
Labor shortages or disputes;
Road closures;
Transportation interruptions;
Warehouse processing;
Carrier capacity;
Government actions or restrictions;
Equipment failure;
Public emergencies; or
Other circumstances outside our reasonable control.

When a material delay becomes known, we will make reasonable efforts to update you and follow up with the relevant delivery provider.

After Your Order Has Shipped:

Once your order has been physically handed to a carrier, it has entered the transportation and fulfillment network, so it cannot be recalled.

For this reason, an order that has shipped cannot be canceled or refunded solely because its estimated arrival or delivery date changes.

A delay after shipment does not by itself:

Make the product defective;
Give the customer the right to cancel the order;
Give the customer the right to refuse delivery without charge; or
Require Loft Home to issue a refund.

This applies while the order remains in transit, is undergoing customs or warehouse processing, is waiting for local delivery, or otherwise remains reasonably capable of being delivered.

An order is not considered lost simply because tracking has not recently updated or the estimated delivery date has passed.

If Loft Home or the applicable carrier confirms that an order has been lost, destroyed, or has become permanently undeliverable, we will provide an appropriate resolution under our Sales and Refunds Policy and applicable law.

6. Shipping Updates, Tracking, and Scheduling

We will send an email when your order reaches the applicable shipping or delivery stage.

If your order is shipped by FedEx, UPS, or another parcel carrier, available tracking information will be sent by email.

For bulky furniture deliveries, the assigned last-mile carrier will contact you directly by phone, text message, or email to arrange the delivery date and time window.

Deliveries are generally made Monday through Friday between 9:00 a.m. and 7:00 p.m. Limited Saturday delivery may be available in selected areas.

All delivery dates and time windows are determined by the local delivery providers. Loft Home cannot select or guarantee:

A specific delivery date or time;
A narrow delivery window;
Saturday, weekend, or holiday delivery;
A particular driver or delivery team; or
Arrival at the beginning of the provided time window.

Traffic, weather, road conditions, earlier appointments, building access, and carrier operations may affect the actual arrival time.

Please respond promptly when the carrier contacts you. Delayed responses may result in a later delivery date or additional storage or redelivery charges.

7. Standard Furniture Delivery

All furniture orders are provided with standard delivery service.

The assigned delivery provider will deliver your order to a safe and accessible entrance location. Depending on the property, this may include:

The exterior doorstep, driveway, or garage of a single-family home;
The ground-floor entrance or lobby of an apartment or condominium;
A loading dock or reception area;
The entrance to an elevator;
The foot of a staircase; or
Another safe and accessible location determined by the delivery provider.

Standard delivery does not require the delivery team to carry furniture through interior hallways, into an individual apartment or room, up or down stairs, or through an elevator to another floor.

8. Measurements, Access, and Building Requirements

Before ordering, you are responsible for confirming that the product and its packaging can safely pass through all required access points.

Please measure:

Exterior and interior doorways;
Hallways and corners;
Stairways and landings;
Elevator doors and interiors;
Building entrances;
Gates and driveways;
Loading areas;
Ceiling clearance; and
The intended placement area.

Product dimensions are shown on the applicable product page. Packaging dimensions may be larger than the assembled product dimensions.

For step-by-step guidance on measuring doorways, hallways, elevators, and stairways, please review our [How to Measure for Furniture Delivery] guide or contact us before placing your order.

Loft Home is not responsible if delivery cannot be completed because of inaccurate measurements, insufficient space, or unsuitable access.

You are also responsible for checking whether your building requires:

Building-management approval;
An elevator or loading-dock reservation;
A certificate of insurance;
Delivery or move-in forms;
Elevator padding;
Parking authorization;
Security or gate access;
A building deposit; or
Restricted delivery hours.

Please complete all arrangements before delivery and pay any fees or deposits required by your building.

If the delivery team is refused entry or cannot complete delivery because the required arrangements were not made, the delivery may be treated as unsuccessful and additional charges may apply.

9. Protecting Your Property and Providing Safe Access

Please protect floors, walls, doors, elevators, and nearby furnishings before the delivery team arrives.

Delivery personnel are not required to install protective coverings or move existing furniture. The delivery route should be clear before the scheduled appointment.

Loft Home and its delivery providers are not responsible for:

Pre-existing damage;
Normal marks or wear unrelated to the delivery;
Damage caused by inadequate protection;
Damage caused by unsafe or insufficient access; or
Damage resulting from instructions given by the customer that create an unreasonable risk.

Nothing in this section excludes responsibility that cannot lawfully be excluded, including responsibility for damage directly caused by the negligence or misconduct of the delivery provider where applicable.

The delivery provider may pause, refuse, or discontinue delivery if the location cannot be safely accessed. Examples include:

Blocked or unstable passageways;
Unsafe stairs or elevators;
Insufficient handling space;
Construction activity;
Snow, ice, flooding, or severe weather;
Unrestrained animals;
Unsafe parking conditions;
Risk of injury or product damage; or
Threatening or abusive conduct.

If delivery cannot be completed because of access or safety conditions, the order may be returned to the warehouse. Redelivery, storage, handling, or return transportation charges may apply.

10. Order Holds and Delayed Delivery Requests

After placing your order, you will receive an order confirmation email.

If you need to request a temporary hold before the order enters production or fulfillment, please reply to your order confirmation email within 48 hours.

Requests received after 48 hours may not be accommodated because production, sourcing, or fulfillment may already have begun. Any change, hold, or cancellation after this period is subject to our Sales and Refunds Policy.

If your home will not be ready by the estimated delivery period, please contact us as early as possible. We will make reasonable efforts to accommodate a later delivery date, but all requests are subject to warehouse capacity and carrier availability.

A hold request is not confirmed until Loft Home provides written confirmation.

Once the merchandise has been physically handed to a carrier for transportation, the order is considered shipped and can no longer be canceled or recalled.

11. U.S. Warehouse Storage

Our U.S. transit warehouse does not provide complimentary storage.

If you are unable to accept delivery after your order is ready, we may offer up to 14 calendar days of paid storage, subject to warehouse availability.

The storage fee is 10% of the value of the products being stored, plus applicable taxes. The fee must be paid before the storage period begins.

The 14-day storage period begins on the earlier of:

The date we send the first “Ready for Delivery” notice; or
The date Loft Home or the assigned delivery provider first contacts you to arrange delivery.

Storage cannot be extended beyond 14 calendar days.

If you do not accept delivery by the end of the storage period, the order may be treated as a customer-deferred or unsuccessful delivery. We will contact you regarding the next steps, and additional redelivery, handling, return transportation, restocking, recovery, or disposal charges may apply under our Sales and Refunds Policy.

12. Address Changes and Rescheduling

Please provide a complete and accurate delivery address, including:

Street address;
Apartment or unit number;
ZIP Code;
Building name;
Telephone number;
Gate or access code; and
Relevant delivery instructions.

Address changes may not be possible after the order has shipped, reached the local warehouse, or entered the delivery scheduling process. A change of address may also affect carrier availability, fees, and the estimated delivery date.

If delivery is unsuccessful because of an incorrect or incomplete address, a USD $150 redelivery fee may apply, together with any additional carrier charges.

Rescheduling:

Please submit rescheduling requests as early as possible.

Requests received at least three business days before the scheduled delivery date will generally not incur an additional Loft Home rescheduling fee, subject to carrier availability.

Requests received fewer than three business days before delivery may be subject to a USD $150 rescheduling fee if the shipment has already been scheduled, allocated, loaded, or dispatched.

A rescheduling request is not confirmed until Loft Home or the assigned delivery provider sends confirmation.

If Loft Home or the delivery provider reschedules the delivery for a reason not caused by you, no customer rescheduling fee will apply.

13. Receiving Your Order and Identity Verification

An adult aged 18 or older must be available to receive the order unless unattended delivery has been expressly authorized and accepted by the carrier.

You may appoint another adult to receive and sign for the order on your behalf. A person accepting delivery at the delivery address will generally be treated as authorized to receive the order.

For security and fraud-prevention purposes, the delivery provider may request:

Government-issued photo identification;
The customer’s name;
The order number;
Delivery confirmation information; or
Other reasonable proof of authorization.

If the recipient refuses reasonable identity verification, the delivery may be treated as refused or unsuccessful. The order may be returned to the warehouse, and applicable service, storage, or redelivery charges may apply.

14. Inspection and Proof of Delivery

The Proof of Delivery (“POD”) confirms that the shipment was delivered to the designated address or authorized recipient. It may also record the visible condition and quantity of the items at delivery.

Before signing the POD, you or your authorized recipient should:

Confirm that the shipment is intended for you.
Check that the number of cartons matches the delivery record.
Confirm that the product labels match your order.
Inspect all cartons for dents, tears, punctures, crushing, water exposure, or other visible damage.
Take clear photographs of any damaged packaging or products.
Record visible damage, missing cartons, incorrect items, or property damage on the POD.
Ask the driver to acknowledge the written remarks with a signature or initials where possible.

If an enhanced delivery or assembly service was purchased, please inspect the items after the purchased service has been completed and before signing the POD.

Do not sign a clean POD if visible damage or missing cartons have been identified.

Signing without written exceptions generally confirms that the stated number of cartons was received and that no obvious external damage was visible at delivery.

Failure to record visible damage may affect our ability to submit a claim to the carrier. However, signing the POD does not automatically waive a claim for concealed damage that could not reasonably have been discovered before unpacking.

Please keep all cartons, packaging, labels, photographs, and delivery documents until any reported issue has been resolved.

15. Damaged, Missing, Defective, or Incorrect Items

If your order arrives damaged, incomplete, defective, or incorrect, please contact:

support@lofthome.us

Please provide:

Your name and order number;
A clear description of the issue;
Photographs of the full product;
Close-up photographs of the affected area;
Photographs of the packaging and product labels;
A copy or photograph of the POD, where available; and
Video evidence where helpful.

To help us investigate and resolve the issue promptly, any visible or concealed damage must be reported to Loft Home within 48 hours after the Proof of Delivery (POD) is signed. The 48-hour reporting period begins when the order is delivered, and the POD is signed.

Any damage visible at delivery must also be clearly noted on the POD before the delivery provider leaves.

Damage claims submitted after the 48-hour reporting period may not be accepted if the delay prevents us from verifying the product’s condition at delivery or submitting a claim to the carrier.

We aim to provide an initial response within two business days after receiving sufficient information.

Loft Home will reasonably assess whether an issue is related to:

A manufacturing defect;
Transportation damage;
A natural material characteristic;
Normal wear;
Misuse;
Improper handling; or
Another cause.

Depending on the circumstances, product availability, applicable policies, and applicable law, the resolution may include:

Replacement parts;
Repair;
Product replacement;
A reasonably comparable substitute;
Store credit;
Refund; or
Another appropriate solution.

If a required replacement part or product is unavailable, Loft Home may offer a comparable replacement or an applicable refund.

Repair and replacement timing is subject to product, part, technician, and delivery availability. A delay in completing a repair or replacement does not by itself entitle the customer to additional compensation or cancellation.

16. Missed or Undeliverable Appointments

Please remain reachable by telephone or text message on the scheduled delivery date.

If no authorized recipient is available during the delivery window, the delivery provider may attempt to contact you and may wait for approximately 15 minutes, depending on operational and safety conditions.

If delivery cannot be completed, the shipment may be returned to the warehouse and a USD $150 redelivery fee may apply, together with applicable storage or return transportation charges.

If we or the carrier cannot reach you after reasonable attempts to arrange delivery, the order may be treated as a customer-initiated delay, refusal, or return.

Where permitted by our Sales and Refunds Policy and applicable law, applicable charges may include:

A 20% restocking fee;
Original delivery charges;
Return transportation;
Storage;
Handling;
Reconsignment;
Redelivery; and
Reasonable recovery or disposal costs.

17. Unattended Delivery

Unattended delivery is available only where permitted by the assigned carrier and expressly authorized by you.

By requesting unattended delivery, you authorize the carrier to leave the shipment at the approved location and accept the reasonable risk of theft, weather exposure, unauthorized removal, or damage occurring after the carrier has placed and documented the shipment.

18. Refused Delivery

If delivery is refused solely because the order arrives later than the original estimated date, the refusal will generally be treated as a customer-initiated refusal.

Applicable deductions may include:

Original delivery fees;
Return transportation;
Storage;
Handling;
Reconsignment;
Redelivery;
Restocking fees; and
Reasonable recovery or disposal costs.

Arrival after an estimated date does not automatically qualify an order for free cancellation, free return, refusal without charge, or a full refund.

19. Freight Forwarders and Third-Party Recipients

At our discretion, we may permit delivery to a freight forwarder, export agent, receiving warehouse, contractor, designer, property manager, or another third party selected by you.

Our delivery responsibility will generally be completed when the order is delivered to and accepted by your designated third party.

After acceptance, Loft Home is not responsible for loss, damage, delay, repackaging, storage, export handling, customs processing, or onward transportation caused during the third party’s handling of the shipment.

This limitation does not apply to a product issue that existed before delivery to the third party and is supported by appropriate evidence, or where responsibility cannot legally be excluded.

You are responsible for confirming that your selected third party is able to receive, inspect, store, and forward the products safely.

20. Other Policies

These Delivery Terms should be read together with our:

If there is a conflict relating specifically to delivery services, these Delivery Terms will apply unless another policy expressly states that it controls the particular issue.

21. Contact Us

For delivery questions, order updates, scheduling assistance, or damage reports, please contact us through our Contact Us page or email to support@lofthome.us.

Please include your order number and sufficient information for us to review your request efficiently.

These Delivery Terms are issued by:

LOFT HOME US, LLC
Delaware File Number: 10695732
Registered Office: 131 Continental Drive, Suite 305, Newark, DE 19713

This registered office is maintained for corporate and legal purposes only. It is not a retail store, showroom, warehouse, customer-service center, delivery location, or return facility. Please do not send products, returns, or claim documents to this address.