Warranty

Last Updated: July 26, 2026

Loft Home stands behind the quality of our products. This Warranty covers manufacturing defects in materials and workmanship during the applicable warranty period. These periods are defined in the table below. The warranty begins on the date the product is delivered and applies only to the original purchaser of products purchased directly from lofthome.us.

In this policy, “Loft Home,” “we,” “us,” and “our” refer to LOFT HOME US, LLC. “Customer,” “you,” and “your” refer to the person or entity placing an order through lofthome.us.

By completing a purchase through lofthome.us, you agree to these Warranty Terms, together with our Terms of Use and Delivery Policy.

1. STANDARD 5 YEAR WARRANTY

Loft Home warrants that our products are free from defective materials and have satisfactory workmanship. 

During the warranty period, if Loft Home confirms that a product has a covered manufacturing defect, we will take full responsibility for resolving the confirmed issue at no additional cost to the customer. We will provide an appropriate solution, which may include:

  • Repair;
  • Replacement parts;
  • Product replacement; or
  • A reasonably comparable replacement.

If an identical part or product is unavailable, Loft Home may provide a reasonably comparable alternative.

For solid wood, stone, marble, genuine leather, and handcrafted products, reasonable natural variations, including differences in color, grain, texture, pattern, veining, natural markings, healed leather scars, finish, and minor dimensions, are not considered manufacturing defects.

2. CLAIM PROCEDURE

To submit a warranty claim, please email: support@lofthome.us

Please include:

  • Your name and order number;
  • A clear description of the issue;
  • Photographs of the full product;
  • Close-up photographs of the affected area; and
  • Video evidence where helpful.

Please do not repair, modify, discard, or return the product unless Loft Home provides written instructions.

Loft Home may request additional information or arrange an inspection before approving the claim. We aim to provide an initial response within two business days after receiving sufficient information.

Submitting a claim does not automatically mean that the claim has been approved.

3. LIMITATIONS & EXCEPTIONS

Proper care and use are required to maintain warranty coverage.

This Limited Warranty does not cover:

  • Normal wear and tear;
  • Negligence, misuse, abuse, or accidents;
  • Burns, cuts, scratches, tears, scuffs, stains, watermarks, indentations, or pet damage;
  • Damage caused by detergents, abrasives, harsh chemicals, or unsuitable cleaning products;
  • Improper assembly, installation, moving, handling, or storage;
  • Outdoor use unless the product is specifically stated to be suitable for outdoor use;
  • Damage caused or worsened by unauthorized repairs, alterations, or modifications;
  • Failure to follow the applicable care and maintenance instructions;
  • Products not purchased directly from Loft Home;
  • Products without valid proof of purchase;
  • Promotional, display, final-sale, or “as-is” products sold with disclosed imperfections;
  • Personal comfort or firmness preferences; or
  • Reasonable natural variations, minor dimensional differences, and differences caused by photography, lighting, screen settings, or production batches.

Loft Home will reasonably assess whether the reported issue is a manufacturing defect, normal wear and tear, a natural material characteristic, customer-caused damage, or another cause.

Any product or part repaired or replaced under this Warranty will remain covered only for the remainder of the original warranty period. Repair or replacement does not restart or extend the original warranty period.

For an approved manufacturing-defect claim made within the warranty period, Loft Home will cover the reasonable and pre-authorized costs of:

  • Material components;
  • Replacement parts;
  • Labor; and
  • Transportation required to complete the approved repair or replacement.

Delivery-related damage is handled under our Delivery Terms rather than this Warranty. Visible or concealed delivery damage must be reported within 48 hours after the Proof of Delivery (“POD”) is signed.

If Loft Home confirms that a product arrived damaged, incomplete, defective, or incorrect, Loft Home will take full responsibility for resolving the confirmed issue at no additional cost to the customer, provided that the applicable reporting requirements are followed.

This Warranty is non-transferable and applies only to the original purchaser.

4. WARRANTY PERIOD

Loft Home provides the following warranty coverage:

   Type Warranty Coverage
   All Sofas

Fabric & Wood: 5 Year Warranty

Genuine leather: 10 Year Warranty
   All Tables

5 Year Warranty

   All Chairs

 5 Year Warranty
   All Bed Frames

Fabric & Wood: 5 Year Warranty

Genuine leather: 10 Year Warranty
   All Mattress Lifetime Warranty except:

-Mattress material (including stains, burns, pilling)

-Normal wear and tear

-New mattress smell

-Density of mattress (too hard/soft)

   All Storages

 5 Year Warranty
   All Decors 1 Year Warranty
   Electrical Parts Of Any Furniture 1 Year Warranty

Where different warranty periods apply to the same product, the warranty period for the affected component will apply.

For example, the electrical parts of a power-operated sofa are covered for one year, while its other covered furniture components may have a longer warranty period.

5. MATTRESS LIFETIME WARRANTY

The Mattress Lifetime Warranty remains valid for as long as the original purchaser owns the mattress.

It covers confirmed manufacturing or structural defects but does not cover:

  • Personal comfort or firmness preferences;
  • A mattress being considered too firm or too soft;
  • Normal softening or body impressions;
  • Normal wear and tear;
  • Stains, burns, cuts, tears, or pilling;
  • New-mattress odor;
  • Damage caused by an unsuitable bed frame, foundation, or support system; or
  • Damage caused by moisture, improper storage, folding, bending, or misuse.

6. AFTER WARRANTY PERIOD

After the warranty period expires, Loft Home may still assist with repairs or replacement parts, subject to availability.

The customer will be responsible for all applicable parts, labor, transportation, and service costs.

7. COMPANY INFORMATION

This Warranty is provided by:

LOFT HOME US, LLC
Delaware File Number: 10695732
Registered Office: 131 Continental Drive, Suite 305, Newark, Delaware 19713, New Castle County

Customer Support: support@lofthome.us

The registered office is not a showroom, warehouse, repair center, or return address. Do not send products to this address.